Etoile Salon Policy
Please be respectful to the people around you who are trying to relax during their nail services. Set your phone to vibrate, and use a moderate speaking tone if you need to take a call. Hands free devices are strongly encouraged so that you don't contaminate your nails with dirt and oils from your hair and face during a service. Additionally, please pay attention to your manicurist! Having to repeatedly wait for a hand to become disentangled from a cell phone slows down service times, and can make both you and your nail technician late for your next engagement.
No show, Late Cancellation and Rescheduling
You may cancel or reschedule your appointment for free up to 24 hours before the scheduled appointment time. If you cancel within 24-hours, or do not show to your appointment we may charge you a late cancellation fee or a no-show fee.
You can easily cancel or reschedule appointments using the Fresha app, or by calling the salon and speaking with the front desk.
Clients who do not show up and do not call on more than two occasions must pre-pay in full for any services that they would like to schedule in the future.
We don’t charge a fee for rescheduling an appointment. However, we kindly ask for 24-hour notice if cancelling or rescheduling an appointment unless, of course, there is a legitimate emergency.
We ask that clients call the salon and notify the front desk if they will be arriving late for their scheduled appointment.
If we have not been able to contact a client 15 minutes past their appointment time, the client will be considered a "no show" and their spot may be reopened and made available for clients wanting to book, or already waiting.
Clients who arrive late for their appointment may have their services adjusted to fit the remaining time in the event we have other appointments immediately afterwards.
Etoile Gift Cards are not refundable or exchangeable. Gift cards are not redeemable if lost or stolen. All gift cards expire 1 year from the date of purchase. Etoile Gift Cards and SpaFinder Gift Cards cannot be combined with any specials, used towards products or gift cards purchase, and cannot be used towards gratuity, unless a tip was added on the Etoile Gift card at the time of purchase.
Etoile Nails & Spa does not offer monetary refunds on services rendered. We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange, pending management approval.
We Reserve the Right to Refuse Service To:
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Rude, mean, or disrespectful customers.
DISCLAIMER: ETOILE NAILS & SPA IS NOT RESPONSIBLE FOR LOST OR
DAMAGED CELL PHONES OR PERSONAL BELONGINGS.