Etoile Salon Policy
Cancellations and rescheduling
We don’t charge a fee for the last minute cancellation or rescheduling of an appointment. However, we kindly ask for 24-hour notice if cancelling or rescheduling an appointment unless, of course, there is a legitimate emergency.
Clients can cancel or reschedule appointments by using their app if it’s more than 24 hours prior to the appointment, or by calling the salon and speaking with the front desk. You may leave a voicemail if outside normal business hours.
We ask that clients call the salon and notify the front desk if they will be arriving late for their scheduled appointment.
If we have not been able to contact a client 15 minutes past their appointment time, the client will be considered a "no show" and their spot may will reopened and made available for clients wanting to book, or already waiting.
Clients who arrive late for their appointments may have their services adjusted to fit the remaining time.
If a client does not show up for their scheduled appointment and does not provide us notice, they will be required to attach a credit card to their file to book future appointments at Etoile Nails & Spa. Clients who do not show up and do not call on more than one occasion must prepay, in full, for any services that they would like to schedule in the future.
Etoile Gift Cards are not refundable or exchangeable at any time. Gift Cards and Spa Finder cards cannot be combined with any specials and cannot be used towards to gratuity. Gift cards are not redeemable if lost or stolen. All gift cards expire 1 year from the date of purchase.
Etoile Nails & Spa requires a deposit (or in some cases a valid credit card on file) in order to secure bookings for groups, appointments spanning more than 2 hours, or for services taking place off-site or out of regular salon hours. Also for groups, a 20% gratuity will be added automatically at check-out.
Etoile Nails & Spa does not offer monetary refunds on services rendered.
We do have a 7-day policy in place on services in which a client can come back and have corrections made or receive salon credit on technical errors.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange, pending management approval.
Please be respectful to the people around you who are trying to relax during their nail services. Set your phone to vibrate, and use a moderate speaking tone if you need to take a call. Hands free devices are strongly encouraged so that you don't contaminate your nails with dirt and oils from your hair and face during a service. Additionally, pay attention to your manicurist! Having to repeatedly wait for a hand to become disentangled from a cell phone slows down service times, and can make both you and your nail technician late for your next engagement.
We Reserve the Right to Refuse Service To:
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Rude, mean, or disrespectful customers.
DISCLAIMER: ETOILE NAILS & SPA IS NOT RESPONSIBLE FOR LOST OR
DAMAGED CELL PHONES OR PERSONAL BELONGINGS.